At Kiwi Lane, we stand by the quality of our products. Your satisfaction is our top priority, and we want you to feel confident in your purchase.
30-Day Guarantee
If any part of your order is missing or arrives damaged, simply contact us within 30 days of receiving your order, and we will send a replacement at no cost.
After 30 Days
For claims made after 30 days, we offer store credit for up to 90 days, with the customer responsible for shipping costs.
Lost Items
We do not replace individual lost items, but you may purchase a replacement set at a discount within 90 days of your original order date.
Missing Items, Incorrect Shipments, or Defective Merchandise
Contact our customer support team within 90 days of the shipping date to explore your replacement options. This guarantee does not cover merchandise damaged through accident, misuse, or normal wear and tear.
Additional Notes
- Kiwi Lane reserves the right to substitute merchandise of similar quality and value for items that are discontinued or out of stock.
- Designer Templates may vary slightly in size from the images shown in our catalog, and such variations are not considered manufacturing defects.
- Replacement timeframes are required because some items may be vaulted or retired and would not be available for replacements in the future. We encourage you to check your orders and report any issues within the specified timeframes to help us assist you better.
Our goal is to ensure that every experience with Kiwi Lane is a positive one. If you have any concerns, don’t hesitate to reach out. We’re here to help!
