At Kiwi Lane, we’re dedicated to getting your products to you as quickly and efficiently as possible. Below are the details of our shipping policy.
Processing Time
Orders are typically processed within 1-3 business days. During sales, holidays, or special promotions, processing times may be longer.
Shipping Rates & Delivery Times
- Domestic Shipping (USA): Shipping and handling costs are $5.95 or 10% of your order total, whichever is greater. Estimated delivery is within 3-7 business days once your order has been processed.
- Additional Fees: A $3.00 heavy item fee applies to orders that include paper, idea books, or any items classified as heavy. This fee is applied per order, not per item.
- International Shipping: Shipping rates and delivery times vary by location. Duties and taxes may apply and are the responsibility of the customer. Please email support@kiwilane.com for more details.
Pre-Orders
Pre-order items have specific shipping timelines, as noted during the purchase process. Please check the product description for estimated shipping dates.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at support@kiwilane.com within 7 days of the expected delivery date for assistance.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.