Thank you for purchasing digital items from Kiwi Lane! Below are the guidelines to help you access your digital downloads smoothly:
Accessing Your Digital Downloads
After completing your purchase, you will receive an email confirmation with a link to download your digital items. You can also access your downloads by logging into your Kiwi Lane account and navigating to the “My Downloads” section.
Download Process
Click on the provided link in your email or your account page to begin the download. Ensure you have a stable internet connection during the download to avoid interruptions.
File Formats
Our digital items are available in common formats like PDF, PNG, or JPEG, depending on the product. Make sure you have the necessary software (such as Adobe Reader for PDFs) to open and use the files.
Download Limits
Digital items can be downloaded a maximum of three times. If you exceed the limit or need further assistance please reach out to our customer support team.
Troubleshooting
If you experience issues accessing or downloading your files, clear your browser cache and try again or use a different browser.
For additional help, please reach out to our customer support team.
Refunds & Exchanges
Due to the nature of digital products, we do not offer refunds or exchanges on digital downloads. Please review your order carefully before completing your purchase.