At Kiwi Lane, we’re dedicated to getting your products to you as quickly and efficiently as possible. Below are the details of our shipping policy.

Processing Time

Orders are typically processed within 1-3 business days. During sales, holidays, or special promotions, processing times may be longer.

Shipping Rates & Delivery Times

• Domestic Shipping (USA): Shipping and handling costs are $5.95 or 10% of your order total, whichever is greater. Estimated delivery is within 3-7 business days once your order has been processed.
• Additional Fees: A $3.00 heavy item fee applies to orders that include paper, idea books, or any items classified as heavy. This fee is applied per order, not per item.
• International Shipping: Shipping rates and delivery times vary by location. Duties and taxes may apply and are the responsibility of the customer. Please email support@kiwilane.com for more details.

Pre-Orders

Pre-order items have specific shipping timelines, as noted during the purchase process. Please check the product description for estimated shipping dates.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us at support@kiwilane.com within 7 days of the expected delivery date for assistance.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

We want you to be fully satisfied with your Kiwi Lane products. If you need to return an item, please follow the steps below.

Review the Return Policy

Ensure that your item is eligible for return by reviewing our return policy. Items must be returned within 30 days of receipt and must be in their original, unused condition.

Contact Customer Support

Reach out to our customer support team to initiate the return process. Please provide the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Receive Return Instructions

Our customer support team will provide you with return instructions and a return authorization (RA) number. This number helps us process your return quickly.

Prepare the Return Package

Pack the item(s) securely in their original packaging. Include a copy of your original invoice and the RA number provided. Address the package to the return address given by our customer support team.

Ship the Return

Send the package using a trackable shipping method. Please note that you are responsible for the return shipping costs unless the return is due to a Kiwi Lane error.

Return Processing

Once we receive your return, we will inspect the item(s) and process your request. Refunds will be issued to the original payment method or store credit, depending on your preference. Allow 7-10 business days for processing.

Tracking Your Return

You will receive a confirmation email once your return has been processed. If you have any questions or need assistance, feel free to contact our customer support team.

Items Not Eligible for Return

• Discontinued items
• Kiwi Club Subscription Orders
• Digital items

Note: Items returned outside of the 30-day window or that are not in their original condition may not be eligible for a refund or exchange.

Thank you for purchasing digital items from Kiwi Lane! Below are the guidelines to help you access your digital downloads smoothly:

Accessing Your Digital Downloads

After completing your purchase, you will receive an email confirmation with a link to download your digital items. You can also access your downloads by logging into your Kiwi Lane account and navigating to the “My Downloads” section.

Download Process

Click on the provided link in your email or your account page to begin the download. Ensure you have a stable internet connection during the download to avoid interruptions.

File Formats

Our digital items are available in common formats like PDF, PNG, or JPEG, depending on the product. Make sure you have the necessary software (such as Adobe Reader for PDFs) to open and use the files.

Download Limits

Digital items can be downloaded a maximum of three times. If you exceed the limit or need further assistance please reach out to our customer support team.

Troubleshooting

If you experience issues accessing or downloading your files, clear your browser cache and try again or use a different browser.

For additional help, please reach out to our customer support team.

Refunds & Exchanges

Due to the nature of digital products, we do not offer refunds or exchanges on digital downloads. Please review your order carefully before completing your purchase.