New, unused merchandise may be exchanged at no charge within 30 days of the shipping date. (You will need to pay for the shipping charge to return the merchandise to Kiwi Lane) The merchandise must be in the current catalog and in original shipping condition.
ALL returns need to include the original packing slip, a completed and signed Exchange Order Form and the product in its original packaging.
Sorry, we do not offer cash refunds. If you have questions or need assistance, please contact your Kiwi Lane Instructor.